Support

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Most questions are answered below. If yours is not, a person will reply — usually within one business day.

Common questions

Answers.

How do I list a space?: Create an account, choose “List my space”, then complete Stripe payout setup. A listing cannot go live until Stripe has verified you — that protects advertisers from booking a space that cannot be paid for.
Why is my listing not live yet?: Every new listing is reviewed before publishing, and substantive edits to a live listing send it back through review. You will see the status on your dashboard.
When am I charged?: Immediately on instant-book listings. Otherwise your card is authorised and only captured when the owner accepts. Unanswered requests expire after 72 hours and the hold is released.
When do I get paid?: About two business days after the campaign starts, direct from Stripe to your bank.
Can I cancel?: Yes, under whichever policy the listing shows. See how it works for the refund tiers.
The advertisement never went up.: Open a dispute from the booking within 14 days of the campaign end date. Without proof-of-posting from the owner you are entitled to a full refund for the affected period.
Can I deal with the other party directly?: No. It breaches the Terms and voids every protection here — escrow, dispute resolution, and refunds all depend on the booking existing on-platform.
How do I delete my account?: From your privacy rights. You cannot delete while a booking is confirmed or live — finish or cancel it first.

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