Terms of Service

Version 2026-01-01 · Effective 1 January 2026

1. Who we are and what this covers

These Terms are a binding agreement between you and Signperch (“Signperch”, “we”, “us”). They govern your use of signperch.com, our mobile applications, and any related service (together, the “Platform”).

By creating an account or using the Platform you accept these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.

2. Eligibility

• You must be at least 18 years old and able to enter a binding contract.
• You must not be barred from using the service under the laws of your country, and must not appear on any applicable sanctions list.
• One person or entity, one account. You are responsible for everything that happens under your account, so keep your password to yourself.

3. What Signperch is — and is not

We provide a venue. Space Owners list physical advertising space; Advertisers book it. The rental agreement is between the Owner and the Advertiser. Signperch is not a party to it.

We do not:

• own, lease, control, inspect, or insure any listed space;
• guarantee that a space exists as described, that the Owner has the legal right to rent it, or that a required permit has been obtained;
• guarantee any level of audience, traffic, impressions, or advertising result;
• act as a broker, agent, insurer, or advertising agency for either party.

Traffic and impression figures shown on a listing are the Owner’s estimates. We do not audit them.

4. Space Owner obligations

If you list a space, you represent and warrant on an ongoing basis that:

• You have the right to rent it. You own the property or hold written permission from the owner, and displaying third-party advertising does not breach your lease, mortgage, HOA rules, or any other agreement.
• You are compliant. You hold every permit, licence, and zoning approval that local law requires for signage at that location, and you will maintain them. Outdoor advertising is heavily regulated, and permitting is entirely your responsibility.
• Your listing is accurate. Dimensions, location, condition, photographs, and availability are truthful and current.
• The space is safe. The structure is sound and you carry any insurance a reasonable owner in your position would carry.
• You will honour confirmed bookings and display the approved creative for the full booked period.

5. Advertiser obligations

• You own or are licensed to use everything in your creative, including images, fonts, trademarks, and music.
• Your creative complies with our Acceptable Use Policy and with all advertising law that applies to it — including disclosure rules for regulated categories such as finance, health, alcohol, gambling, and political advertising.
• You will not contact an Owner to arrange a booking off-platform in order to avoid fees. Doing so voids every protection described in these Terms.

6. Bookings, pricing, and payment

6.1 How a booking forms

A booking request becomes a binding rental agreement when the Owner accepts it, or immediately on payment where the Owner has enabled instant booking. Until then, your dates are held but not committed.

6.2 What you pay

The total shown at checkout is the full amount charged. It comprises the rental rate, any printing or installation fee the Owner charges, our service fee, and tax where applicable. Every component is itemised before you pay.

6.3 Our fees

We may change our fees on 30 days’ notice. A change never affects a booking already confirmed.

6.4 Payment processing

Payments are processed by Stripe. By using the Platform you also agree to the Stripe Connected Account Agreement. Signperch never holds your funds. Money moves from the Advertiser through Stripe to the Owner’s connected account.

6.5 Payouts

Owners are paid out approximately two business days after a campaign begins, subject to Stripe’s payout schedule and to the Owner having completed identity verification. We may delay a payout while a dispute or investigation is open.

7. Cancellations and refunds

Each listing displays one of three cancellation policies, chosen by the Owner and shown before you book:

Refunds are calculated on the rental subtotal. Our service fee is non-refundable once a booking is confirmed, because it covers processing and support already delivered.

7.1 When the Owner cancels

If an Owner cancels a confirmed booking, the Advertiser receives a full refund including all fees. Repeated cancellation may result in listings being removed or the account being suspended.

7.2 When the ad never goes up

Owners submit dated proof-of-posting photographs. If no proof is submitted, or the Advertiser demonstrates the advertisement was not displayed as agreed, the Advertiser may open a dispute within 14 days of the campaign end date and is entitled to a full refund of the affected period.

8. Content, creative approval, and moderation

You keep ownership of everything you upload. You grant Signperch a worldwide, non-exclusive, royalty-free licence to host, reproduce, and display that content for the purpose of operating and promoting the Platform. This licence ends when you delete the content, except for copies retained in backups or as required for legal and financial records.

Owners may reject any creative for any lawful reason. We may remove any listing or creative that breaches the Acceptable Use Policy, with notice where practicable.

9. Prohibited conduct

You must not:

• circumvent, or attempt to circumvent, our fees;
• scrape, crawl, or bulk-download listing data;
• probe, scan, or test the vulnerability of the Platform, or breach any security measure. Good-faith security research is welcome — email security@signperch.com first;
• post fake listings, fake reviews, or impersonate anyone;
• use the Platform to launder money or finance anything illegal.

10. Suspension and termination

You may close your account at any time. We may suspend or terminate an account immediately where we reasonably believe there has been a serious breach of these Terms, fraud, or a risk to other users; and otherwise on reasonable notice.

Termination does not affect bookings already confirmed, which either complete or are cancelled and refunded under section 7.

11. Disclaimers

To the fullest extent permitted by law, the Platform is provided “as is” and “as available”, without warranty of any kind. We do not warrant that the Platform will be uninterrupted or error-free, or that any listing, Owner, or Advertiser is suitable, reliable, or lawful.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, you keep all statutory rights that cannot be waived.

12. Limitation of liability

To the fullest extent permitted by law, Signperch is not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, revenue, data, or goodwill.

Our total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the total fees we received from you in the twelve months before the event giving rise to the claim, or (b) USD 100.

13. Indemnity

You will indemnify Signperch against claims, losses, and reasonable legal costs arising from your breach of these Terms, your content, your use of the Platform, or your rental agreement with the other party — except to the extent caused by our own breach or negligence.

14. Disputes between users

Disputes about a booking are primarily between the Owner and the Advertiser. We provide a resolution process and may, at our discretion, decide how funds we can still control should be allocated. Our decision is not arbitration and does not limit either party’s legal rights.

15. Disputes with us

Before starting formal proceedings, please contact legal@signperch.com; most issues resolve quickly. These Terms are governed by the laws of the Province of Ontario, Canada, and the courts of Ontario have jurisdiction — except that consumers may bring proceedings in their own country of residence where local law gives them that right.

16. Changes

We may update these Terms. For material changes we will give at least 30 days’ notice by email and in-product, and the version number at the top of this page will change. Continuing to use the Platform after the effective date means you accept the new version. If you do not, you may close your account.

17. General

• If any provision is held unenforceable, the rest remains in force and the unenforceable part is narrowed to the minimum extent necessary.
• Our not enforcing a provision on one occasion does not waive our right to enforce it later.
• You may not assign these Terms without our consent. We may assign them to a successor in a merger or sale of the business.
• These Terms, plus the policies they reference, are the entire agreement between us.

18. Contact

Signperch — legal@signperch.com
Support: support@signperch.com
Security: security@signperch.com