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Version 2026-08-16 · Effective 16 August 2026
Plain-English summary. Signperch is a marketplace. We connect people who own advertising space with people who want to rent it. We are not the owner of any space and we are not a party to your rental agreement. We take a commission, we hold nobody’s money (Stripe does), and we can remove content that breaks our rules. This summary is not part of the contract — the sections below are.
These Terms are a binding agreement between you and Signperch (“Signperch”, “we”, “us”). They govern your use of signperch.com, our mobile applications, and any related service (together, the “Platform”).
By creating an account or using the Platform you accept these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.
We provide a venue. Space Owners list physical advertising space; Advertisers book it. The rental agreement is between the Owner and the Advertiser. Signperch is not a party to it.
We do not:
Traffic and impression figures shown on a listing are the Owner’s estimates. We do not audit them.
If you list a space, you represent and warrant on an ongoing basis that:
A booking request becomes a binding rental agreement when the Owner accepts it, or immediately on payment where the Owner has enabled instant booking. Until then, your dates are held but not committed.
The total shown at checkout is the full amount charged. It comprises the rental rate, any printing or installation fee the Owner charges, our service fee, and tax where applicable. Every component is itemised before you pay.
| Who | Fee | Charged |
|---|---|---|
| Space Owner | 10% commission on the rental subtotal | Deducted from the payout |
| Advertiser | 8% service fee on the rental subtotal | Added at checkout |
We may change our fees on 30 days’ notice. A change never affects a booking already confirmed.
Payments are processed by Stripe. By using the Platform you also agree to the Stripe Connected Account Agreement. Signperch never holds your funds. Money moves from the Advertiser through Stripe to the Owner’s connected account.
Owners are paid out approximately two business days after a campaign begins, subject to Stripe’s payout schedule and to the Owner having completed identity verification. We may delay a payout while a dispute or investigation is open.
Each listing displays one of three cancellation policies, chosen by the Owner and shown before you book:
| Policy | Full refund | Half refund |
|---|---|---|
| Flexible | 7+ days before start | 1–7 days before |
| Moderate | 14+ days before start | 7–14 days before |
| Strict | — | 30+ days before start |
Refunds are calculated on the rental subtotal. Our service fee is non-refundable once a booking is confirmed, because it covers processing and support already delivered.
If an Owner cancels a confirmed booking, the Advertiser receives a full refund including all fees. Repeated cancellation may result in listings being removed or the account being suspended.
Owners submit dated proof-of-posting photographs. If no proof is submitted, or the Advertiser demonstrates the advertisement was not displayed as agreed, the Advertiser may open a dispute within 14 days of the campaign end date and is entitled to a full refund of the affected period.
You keep ownership of everything you upload. You grant Signperch a worldwide, non-exclusive, royalty-free licence to host, reproduce, and display that content for the purpose of operating and promoting the Platform. This licence ends when you delete the content, except for copies retained in backups or as required for legal and financial records.
Owners may reject any creative for any lawful reason. We may remove any listing or creative that breaches the Acceptable Use Policy, with notice where practicable.
You must not:
You may close your account at any time. We may suspend or terminate an account immediately where we reasonably believe there has been a serious breach of these Terms, fraud, or a risk to other users; and otherwise on reasonable notice.
Termination does not affect bookings already confirmed, which either complete or are cancelled and refunded under section 7.
To the fullest extent permitted by law, the Platform is provided “as is” and “as available”, without warranty of any kind. We do not warrant that the Platform will be uninterrupted or error-free, or that any listing, Owner, or Advertiser is suitable, reliable, or lawful.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, you keep all statutory rights that cannot be waived.
To the fullest extent permitted by law, Signperch is not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, revenue, data, or goodwill.
Our total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the total fees we received from you in the twelve months before the event giving rise to the claim, or (b) USD 100.
You will indemnify Signperch against claims, losses, and reasonable legal costs arising from your breach of these Terms, your content, your use of the Platform, or your rental agreement with the other party — except to the extent caused by our own breach or negligence.
Disputes about a booking are primarily between the Owner and the Advertiser. We provide a resolution process and may, at our discretion, decide how funds we can still control should be allocated. Our decision is not arbitration and does not limit either party’s legal rights.
Before starting formal proceedings, please contact legal@signperch.com; most issues resolve quickly. These Terms are governed by the laws of the Province of Ontario, Canada, and the courts of Ontario have jurisdiction — except that consumers may bring proceedings in their own country of residence where local law gives them that right.
You use the Platform at your own risk. Signage involves physical property, ladders, traffic, weather, and public visibility, and we control none of it.
You release Signperch from claims, demands, and damages of every kind arising out of or connected with any dispute between you and another user, or with any space you list, book, visit, install at, or advertise on — including property damage, personal injury, and economic loss. If you are a California resident, you waive California Civil Code §1542, which says a general release does not extend to claims the creditor does not know of at the time of release.
Space Owners must carry, at their own cost, general liability insurance appropriate to their property and jurisdiction, and must hold every permit, licence, and zoning approval that displaying third-party advertising at that location requires. Signperch does not verify insurance or permits, does not advise on them, and is not a party to them.
Advertisers are responsible for the legality of their creative, including any industry-specific licensing or disclosure their category requires.
Where an installation causes damage to property or injury to a person, responsibility rests with the party whose act or omission caused it. Signperch is not liable for it.
Neither party is liable for failure to perform caused by something outside its reasonable control — including severe weather, fire, flood, structural failure, strike, civil disorder, war, epidemic, sanctions, changes in law, or the failure of a utility, payment processor, or hosting provider. Where a campaign cannot run for such a reason, the booking is cancelled and the Advertiser refunded for the unserved period.
Any claim arising out of or relating to these Terms or the Platform must be broughtwithin one year of the event giving rise to it, or it is permanently barred — except where the law of your jurisdiction forbids shortening the limitation period, in which case the shortest period that law permits applies.
Read this section carefully. It affects how disputes with us are resolved.
First, contact legal@signperch.com. We will try to resolve it informally within 30 days, and most things end there.
If that fails, and to the extent the law where you live permits it, any dispute between you and Signperch will be resolved by final and binding individual arbitration rather than in court, and you and Signperch each waive the right to a jury trial and to participate in a class, collective, or representative action. Arbitration is administered under the rules of a recognised arbitral body in the seat named in section 15, by a single arbitrator, in English.
Exceptions: either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorised access.
Opt out: you may reject this arbitration agreement by emailinglegal@signperch.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out affects nothing else in these Terms.
If the class waiver is held unenforceable, this entire arbitration section does not apply and disputes proceed in the courts named in section 15. This section survives termination of your account.
Nothing here creates a partnership, joint venture, agency, franchise, or employment relationship between you and Signperch, or between Signperch and any user. No party may bind another. Nobody other than you and Signperch has any right to enforce these Terms.
Sections covering content licence, prohibited conduct, disclaimers, limitation of liability, indemnity, release, time limit on claims, arbitration, and this section survive termination of your account or of these Terms.
We may update these Terms. For material changes we will give at least 30 days’ notice by email and in-product, and the version number at the top of this page will change. Continuing to use the Platform after the effective date means you accept the new version. If you do not, you may close your account.
Signperch — legal@signperch.com
Support: support@signperch.com
Security: security@signperch.com
Not yet reviewed by counsel. This document is drafted to the structure a marketplace of this kind normally uses, but it has not been reviewed by a qualified lawyer in any jurisdiction Signperch operates in. Sections 11 to 13 and 16 to 20 carry most of the risk allocation and are the ones most likely to need adjusting — particularly the arbitration clause, which is unenforceable against consumers in much of Europe.